Privacy Policy

1. Who this policy covers

This policy applies to Nashik Cab Service and the website nashikcabservice.com . “We”, “us”, and “our” refer to Nashik Cab Service.

It covers information handled in connection with website visits, telephone and email enquiries, WhatsApp messages, bookings, customer support, and related business records. Our contact address appears below.

External services such as WhatsApp and Google have their own privacy policies. This policy describes our handling of information and does not replace their policies.

2. Information we collect

Information you provide

• Contact details: Your name, phone number, and email address if provided.
• Travel details: Pickup and destination locations, travel date and time, trip type, preferred vehicle, and passenger count.
• Additional requests: Information you choose to share about return travel, stops, luggage, flight details, or other requirements.
• Communications: Enquiries, booking confirmations, feedback, complaints, and related correspondence.
• Transaction records: Agreed fares, payment status, receipts, and payment references where a booking or payment is made.

Technical information

When you visit the website, hosting and security services may process technical information such as your IP address, browser and device type, requested pages, access times, referring page, and error or security logs.

Pickup and destination addresses are information you enter yourself. The booking forms provided on this website do not request access to your device’s live GPS location. Google Maps or WhatsApp may separately offer location features under their own controls.

3. How the website forms and WhatsApp work

Our booking and contact forms prepare a message using the details entered in your browser. Selecting the WhatsApp button opens a WhatsApp link containing those details so that a message can be prefilled.

The entered details are passed to WhatsApp when the link is opened, before you tap Send. We receive the chat message when you send it to our business number.

The custom WhatsApp forms are designed to prepare a message rather than submit it to a website booking database. This does not mean that no information is retained elsewhere: browsers may retain navigation history, and hosting services, WhatsApp, email systems, and business records have their own processing and retention arrangements.

After you send a message, we may retain the enquiry and related communications to respond, arrange the trip, and maintain necessary records. Opening a WhatsApp link does not confirm a booking.

4. How we use information

• Respond to enquiries and provide fare information.
• Check vehicle availability and arrange bookings.
• Coordinate pickup, routes, schedules, and passenger needs.
• Communicate booking changes and service updates.
• Process payment records, receipts, and eligible refunds.
• Address complaints, lost-property reports, and disputes.
• Protect the website and help prevent fraud or misuse.
• Meet applicable legal, tax, and recordkeeping obligations.

We process information for the purposes communicated to you, with consent where required, and on other grounds permitted by applicable law. Merely visiting this page does not give blanket consent to every type of processing.

Contacting us about a ride does not automatically enrol you in promotional campaigns. Where consent is required for marketing, we will obtain it separately and provide a way to stop those messages.

5. When information is shared

Relevant information may be shared where necessary for the following purposes:

• Trip coordination: With the assigned driver and, where involved in fulfilling your agreed booking, the vehicle operator. This may include your name, contact number, pickup, destination, timing, and relevant travel requirements.
• Business services: With providers supporting hosting, email, communications, payments, security, or recordkeeping, to the extent needed for their role.
• Legal and safety requirements: Where disclosure is required by law or reasonably necessary to address fraud, protect safety, or establish or defend legal claims.
• Your request: When you ask us to share details with another person or otherwise authorise a particular disclosure.

We limit sharing to information relevant to the purpose. We do not sell your booking contact details or provide them to unrelated businesses for their own marketing.

6. Cookies and external services

Google Maps

Embedded maps connect to Google when they load. Google may receive technical information, including your IP address and browser details, and may use cookies or similar technologies according to its policies and your settings. Loading the map can involve this connection even if you do not click it.

Google Fonts

The website uses Manrope through Google Fonts. Loading the font makes requests to Google’s servers, which receive technical request information such as your IP address and browser headers.

WhatsApp

WhatsApp booking and enquiry links connect to WhatsApp. Its privacy practices apply to information processed through its service, including the prefilled message passed when you open a link.

Browser controls

You can manage or delete cookies through your browser and use available controls in third-party services. Blocking cookies or external requests may affect some features. Blocking cookies alone does not necessarily prevent technical information from being sent when an external resource loads.

Where legally required, non-essential tracking will require an appropriate choice or consent mechanism; this policy does not itself act as that mechanism.

• Google Privacy Policy
• WhatsApp Privacy Policy

7. Payment information

Our enquiry forms do not request card numbers, CVV codes, UPI PINs, banking passwords, or OTPs. Do not include these in messages or payment screenshots.

If you pay for a booking, the bank or payment provider processes the payment under its own terms. We may retain the amount, transaction reference, payment status, and necessary receipt details for accounting and support.

8. Retention and deletion

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking fulfilment, customer support, accounting, applicable legal requirements, and resolving disputes.

Retention depends on the type of record and its purpose. Enquiries that do not become bookings need not be kept for the same period as transaction or tax records. Records will be deleted or anonymised when no longer needed, subject to applicable requirements.

You may request deletion using the contact details below. Some information may need to be retained for legal obligations or an active dispute; we will explain any applicable limitation.

Deletion from our records does not automatically delete copies held independently by WhatsApp, banks, other recipients, or your own devices. Backup copies may remain until the applicable backup cycle expires.

9. Information security

We take reasonable measures appropriate to the information handled to help prevent unauthorised access, misuse, alteration, or loss. Access should be limited to people who need the information for their role.

No website, messaging service, or storage method can guarantee absolute security. Please use trusted devices and avoid sending unnecessary sensitive information. Suspected misuse of booking information should be reported to us promptly.

If a personal-data incident occurs, we will assess it, take appropriate remedial action, and make notifications required by applicable law.

10. Your choices and privacy requests

You can contact us to request information about the personal data we hold about you, correct inaccurate details, request deletion, withdraw consent where processing relies on it, or raise a privacy complaint. We will handle requests subject to applicable law and any lawful retention requirements.

• Optional fields, such as email and additional notes, can be left blank.
• If information needed to arrange a trip is not provided, we may be unable to complete the booking.
• Withdrawal of consent applies to future processing based on that consent and does not invalidate processing already lawfully carried out.
• You may ask us to stop promotional communications. Necessary messages about an active booking may still be sent.

Send requests to info@nashikcabservice.com with the subject “Privacy Request”. We may ask for proportionate information to verify your identity before releasing or changing records. Do not send identity documents unless requested through an appropriate process.

We will respond within the period required by applicable law and explain any lawful restriction on a request. Statutory rights apply to the extent that the relevant legal provisions are in force and applicable.

11. Children and bookings for other people

Our booking forms are intended for adults aged 18 or over. An adult should arrange travel involving children. We do not ask children to submit their own contact details through the website.

For group bookings, share another person’s information only when you are authorised to do so and have informed them of its purpose. Provide only the details needed to arrange the trip.

If you believe a child has provided information without appropriate authorisation, contact us so that we can assess and address it.

12. Where information is processed

We operate in India. Providers such as Google, WhatsApp, and other technology services may process information in India or other countries according to their infrastructure and policies.

Where we arrange processing or transfers, we will comply with applicable restrictions and safeguards. We do not represent that all information remains exclusively within India.

13. Changes to this policy

We may update this policy to reflect changes in services, technology, or legal requirements. The updated version will be posted here with a revised date.

Where required, we will provide additional notice or seek consent before using previously collected information for a materially different purpose. Updating this page does not itself provide that consent.

14. Contact and privacy complaints

Address privacy requests or complaints to the Privacy Contact, Nashik Cab Service using the details below. Please describe the concern and provide enough information for us to identify the relevant enquiry or booking.

If the matter remains unresolved, you may seek assistance from a competent authority or other remedy available under applicable law. Contacting us does not restrict your legal rights.