Terms & Conditions

1. About these terms

These terms apply to cab services booked with Nashik Cab Service through our website, telephone, WhatsApp, or other booking communications. In these terms, “we”, “us”, and “our” refer to Nashik Cab Service; “you” refers to the customer making the booking and, where relevant, the passengers.

Our website is nashikcabservice.com. Our contact address and booking support details appear at the end of this page.

These terms should be read together with the fare and trip-specific conditions supplied before confirmation. Any special condition must be clearly communicated and agreed before it applies. Nothing in a booking confirmation overrides rights that cannot lawfully be excluded.

2. Booking and confirmation

• Website forms and WhatsApp buttons prepare enquiries. Opening WhatsApp does not send the message automatically; you must send it to us.
• A booking is confirmed only when we expressly confirm availability, the agreed trip details, and fare, and any advance-payment requirement communicated beforehand has been met.
• Please provide accurate contact details, pickup and drop locations, travel date, pickup time, passenger count, and luggage requirements.
• Booking times are in Indian Standard Time (IST), unless expressly agreed otherwise.
• The person making the booking must be at least 18 years old and authorised to make arrangements for the travelling group.
• Please check your confirmation and promptly notify us of any error. Keep the confirmation and payment records.

3. Fares and payments

Fares are quoted in Indian Rupees (INR). Website rates are subject to availability and may change before confirmation due to factors including fuel prices. Obtain a current quote for your travel date and route.

Before confirmation, we will identify the applicable fare basis, inclusions, exclusions, and any advance payment. The amount, payment method, and balance-payment timing must be agreed for your booking.

Once confirmed, the agreed fare will not be increased merely because website prices change. Additional amounts may arise from agreed itinerary changes, actual usage beyond package limits, or charges disclosed before booking.

Pay only using payment details confirmed through our official contact channels. Ask for a receipt or payment acknowledgement. We do not require your OTP, UPI PIN, or banking password.

If an incorrect price is identified before confirmation, we will communicate the corrected quote for your acceptance. Any pricing issue after confirmation will be discussed with you rather than changed unilaterally.

4. Nashik local packages

Local packages include 8 hours / 80 km, 12 hours / 100 km, and Full Day options. Both the time and distance limits apply to the package selected.

For Full Day bookings, the included hours and kilometres must be confirmed in writing before booking. “Full Day” does not by itself mean unlimited hours or distance.

Usage beyond the agreed limits attracts the applicable additional charges. If both limits are exceeded, both extra-time and extra-distance charges may apply. The measurement points and treatment of partial hours must be disclosed before confirmation.

5. Outstation trips and tour packages

Per-kilometre round trips

The minimum billable distance is 300 km per day. If the actual billable distance exceeds the agreed minimum, the higher distance is charged at the confirmed per-kilometre rate. Before booking, confirm how the number of billing days and any partial days will be counted.

Fixed packages and one-way transfers

Fixed tour packages and one-way fares have their own confirmed itinerary and inclusions. The 300 km daily minimum is not automatically added to a fixed package or one-way quote.

Listed religious and outstation tour packages include driver allowance where expressly stated. It must not be charged again when already included in the agreed fare.

Confirm destinations, trip duration, stops, distance limits, and any overnight arrangements before booking a multi-day tour. Cab packages do not include accommodation, meals, entry tickets, guides, or darshan arrangements unless expressly included in the written quote.

6. Additional charges

• Toll, parking, and state taxes: Charged separately unless expressly included.
• Garage-to-garage billing: May apply when disclosed before booking. This means distance or time may be measured from the vehicle’s garage departure to its return. Confirm the applicable start and end points.
• Night travel: A ₹500 night charge applies for travel between 10:00 PM and 6:00 AM, subject to the confirmed booking terms.
• Night halt: The vehicle-specific charges listed above may apply. Before confirmation, we will clarify the number of chargeable halts, how night charges are counted, and whether night travel and night-halt charges both apply.
• Other charges: Applicable waiting fees, airport access fees, permits, or other trip-specific extras must be identified in the quote or agreed before the additional service is provided.

Please request a fare breakdown if any charge is unclear. No undisclosed discretionary fee should be added after the service.

7. Airport transfers, pickup, and waiting

For airport pickups, provide the correct airport, terminal, flight number, arrival date, and contact number. Tell us promptly about flight or terminal changes.

Any included waiting time, waiting-charge rate, airport parking, and meeting point must be confirmed before booking. Flight monitoring is not included unless expressly agreed.

For airport drops, choose a pickup time that allows for traffic, check-in, and security requirements. Arrival times are estimates and can be affected by road conditions.

If you cannot locate your driver or the vehicle is delayed, contact us promptly. Any no-show treatment must follow the conditions disclosed before booking and take account of reasonable attempts to contact you.

8. Changes to your trip

Contact us as early as possible to request a change to your date, time, route, vehicle, passenger count, or stops. Changes depend on availability.

We will explain any revised fare or conditions and obtain your agreement before confirming the change. Extending a trip or adding stops may result in additional distance, time, parking, toll, or allowance charges.

9. Cancellations, no-shows, and refunds

If you cancel or reschedule

Notify us through our official phone, WhatsApp, or email and request acknowledgement. Include your name, travel date, and booking details.

Any cancellation deadline, cancellation fee, no-show charge, or non-refundable component must be clearly disclosed and accepted before booking or advance payment. A fee is not automatically payable merely because it is described as “non-refundable”.

Where no specific cancellation terms were disclosed, any proposed deduction must be explained, reasonable, and consistent with applicable law. This page does not impose a blanket forfeiture of advance payments.

If we cannot provide the confirmed service

We will inform you and discuss an acceptable alternative where available. If we cancel and you do not accept an alternative, amounts paid for the unprovided service will be refunded, without limiting any other applicable rights.

Refund processing

When a refund is due, we will confirm its amount, any explained deduction, payment method, and expected processing date in writing. Refunds will be processed without unreasonable delay and within any applicable legal deadline. Bank or payment-provider processing can affect when funds reach your account.

10. Vehicles and availability

Vehicle preferences are subject to confirmation. Website photographs are illustrative unless a specific vehicle is expressly confirmed.

If a confirmed vehicle becomes unavailable, we will communicate a proposed substitute and any material difference in category, capacity, or fare. A material change requires your agreement.

Passenger and luggage capacity must stay within the vehicle’s permitted limits. Selecting “7+ passengers” on the enquiry form does not guarantee that one vehicle can carry the entire group.

11. Passenger responsibilities and safety

• Be ready at the agreed pickup point and keep your contact number reachable.
• Wear available seat belts and comply with lawful safety instructions and traffic requirements.
• Do not ask the driver to speed, overload the vehicle, drive unsafely, or breach applicable laws.
• Do not carry illegal or hazardous items or behave abusively toward the driver or other passengers.
• Smoking is not permitted inside the vehicle. Discuss pets, accessibility needs, child seating, and unusual luggage before booking.
• Tell us about any damage or spill promptly. Claims for passenger-caused damage or exceptional cleaning must be supported by reasonable evidence and reflect actual reasonable costs.

Service may be refused or stopped where reasonably necessary for safety or unlawful conduct. Any financial consequences will be assessed fairly under the agreed terms and applicable law.

12. Luggage and lost property

Please disclose bulky luggage before booking and keep valuables, documents, and essential items with you. Check the vehicle before leaving.

If you leave an item behind, contact us promptly with your trip and item details. We will make reasonable efforts to help locate and return it. Any delivery cost must be agreed beforehand.

These precautions do not exclude responsibility for loss caused by negligence or other liability imposed by law.

13. Delays, breakdowns, and events beyond control

Traffic, severe weather, road closures, government restrictions, and other events may affect travel times or require a route change.

If a breakdown or significant disruption occurs, we will communicate with you and make reasonable efforts to arrange assistance or an alternative. Where the service cannot be completed, we will discuss an appropriate adjustment or refund for the unprovided portion, subject to applicable rights.

An event beyond our reasonable control does not automatically remove obligations concerning customer communication, refunds, or responsibilities that remain under applicable law.

14. Personal information and third-party services

Booking enquiries may include your name, phone number, email, trip locations, travel date, and other details you choose to provide. Please submit only information needed for the journey.

Our WhatsApp forms place the entered information into a prepared WhatsApp message. WhatsApp and embedded Google Maps are third-party services governed by their own terms and privacy practices.

Read our Privacy Policy for information about how personal data is handled. Acceptance of booking terms does not by itself amount to consent to unrelated promotional messages.

15. Responsibility and consumer rights

We are responsible for providing the agreed service with reasonable care and skill and for meeting applicable legal obligations.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including applicable liability for negligence, fraud, or deficiency in service. Claims are assessed on their facts and under applicable law.

These terms do not remove your statutory consumer rights or prevent you from seeking a lawful remedy.

16. Complaints and disputes

Contact us using the details below if you have a concern. Include your travel date, booking details, payment reference where relevant, and a description of the issue. We will review the matter and communicate the proposed response.

These terms are governed by the laws of India. Disputes may be brought before a court, consumer commission, or other authority having jurisdiction under applicable law. Contacting us first does not prevent you from approaching an appropriate authority or pursuing a legal remedy.

17. Updates and interpretation

We may revise these terms for future bookings and update the date shown on this page. Changes will not retrospectively alter a confirmed booking without your agreement, except where required by law.

If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Any inconsistency between website information and a quote should be clarified before confirmation.